Choosing the right support for your Check Point solutions is essential to ensuring maximum security, connectivity, and reliability of your valuable information assets. As your security needs become more complex, even a small issue can have a huge impact on your productivity and profitability—and ultimately your business success.
You need local experts who speak your language and can provide onsite support, if needed. And your experts need the backing of worldwide support from Check Point teams and in-depth resources—24 hours a day—which are dedicated to providing solutions—even at the code level, if necessary. Plus, you want direct access to our large, online, self-service knowledgebase to quickly and easily answer your questions and reduce your support times and costs.
Bottom line, you want it all. Reliable support from a single point of contact, with clear visibility and accountability at every stage, dedicated to quality and your complete satisfaction so you can focus on your business—not your support.
OUR SOLUTION
Check Point Collaborative Enterprise Support combines the unique capabilities of local Certified Collaborative Support Provider (CCSP) partners with the in-depth expertise and resources of Check Point, giving you the best support available to keep your business secure.
Your local CCSP is your point of contact for all your support issues, providing first-line support in your language with an intimate understanding of your environment and support needs. If additional support is required, your CCSP will work directly with the Check Point global, 24x7 Technical Assistance Centers for backline support. Our well-defined processes and documented Service Level Agreements (SLAs) ensure that we meet your expectations for quality and satisfaction.
You will receive Advanced Access to SecureKnowledgeSM, our comprehensive self-service database designed to quickly and easily answer all your technical
installation, configuration, and upgrade needs on Check Point products.
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