Enhanced Support is designed to meet the support needs of customers with business-critical systems. We are focused on minimizing disruption of your business critical systems that depend on RSA solutions and products by getting your systems up and running to the greatest extent possible. Enhanced Support extends Basic Support by adding the following features:
- 24 X 7 phone and e-mail support.
- Faster service levels
Technical Support is available by phone 24X7, 365 days of the year for Severity 1 and 2 issues only. Technical Support is available by email during RSA business hours, 8 a.m. to 6 p.m. Eastern Time, Monday through Friday for all your issues. See Case Severity Levels and Service Level Objectives for details.
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